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Top Ten Motability FAQ's


Can I change my nominated drivers?

You can change the permitted drivers shown on the Certificate of Motor Insurance by contacting RSA Motability. All proposed drivers will be subject to Motability’s policies on who can drive your car and must also meet RSAM’s eligibility criteria regardless of whether they are added at application or during your lease. In order to consider your request, RSAM will need details of the new driver, including driving licence number, motoring convictions and any previous loss, damage or insurance claims. In addition, the proposed driver must be able to speak to RSAM when you call so they can give consent for their details to be checked with the DVLA. Don’t forget that only drivers listed under the permitted drivers section of your Certificate of Motor Insurance are covered to drive your Motability car.


Who do I need to tell when I move house?

Please inform us if you change address or contact details especially if you are moving house. Not only will this stop us sending post to your old address, but if all your details don't match you will experience a delay when you come to place an application for a new car. If you would like to change your details now, you can use the update your details form. Please bear in mind that only customers or nominees can update details.

If you are changing your details, don't forget that you will also need to inform the The Department for Work and Pensions or Veterans UK, the DVLA and your Motability dealer, Toomey Southend.


What about my next car on the Scheme?

You can order your next car three months before the end of your lease but it's a good idea to start thinking about your next vehicle a few months before. We will send you a copy of 'A guide to leasing your next car' to help you through the final stages of your agreement. It contains information about the renewal process and includes a 'countdown checklist', answers to frequently asked questions and an update on what's changed since you last applied for your Motability car. We will also send you a copy of the current Car Price Guide. At this stage, we would advise you to contact Toomey Southend for further information and to arrange a test drive. Once you have made your decision, complete the online order with us.

We may be able to arrange a short term extension to your current lease if your new car does not arrive before the end of your current lease. Find out more about your options at the end of your lease.


Can I add a personalised number plate to my car?

It may be possible to add a personalised number plate to your Motability car but this will be at Motability's discretion and an administration fee may apply. More details on personalised number plates.


Who is affected by the rollout of Personal Independence Payment?

PIP, the new benefit introduced by the Government, will replace DLA for disabled people aged between 16-64, even if you currently have an ‘indefinite’ or ‘lifetime’ award.

Disabled children will continue to receive DLA until they reach the age of 16. DLA will also continue to be available for those aged 65 or over on 8 April 2013 (on 20 June in Northern Ireland). If you receive the War Pensioners’ Mobility Supplement or Armed Forces Independence Payment, you will not be affected by this new allowance.

DLA recipients in Great Britain can use the PIP checker at gov.uk/pip-checker to see if PIP affects them.

DLA recipients in Northern Ireland can find out more about PIP at nidirect.gov.uk/personal-independence-payment.

You can also find out how PIP will affect your eligibility to the Motability Scheme as a customer.


Am I eligible to join the Motability Scheme?

To be eligible to lease through the Motability Scheme, you must be in receipt of one of the following allowances:

  • Higher Rate Mobility Component of the Disability Living Allowance (DLA)
  • Enhanced Rate of the Mobility Component of Personal Independence Payment (PIP)
  • War Pensioners’ Mobility Supplement (WPMS)
  • Armed Forces Independence Payment (AFIP).

You will need to have at least 12 months remaining on your allowance when you apply.

Check if you are eligible, or find out more information about how the Motability Scheme works.


Can I cancel my car lease agreement?

You can only cancel your lease agreement if you have extenuating circumstances with a valid reason. You may be asked to pay a fee of up to £250 and you will not be eligible for a Good Condition Bonus. If you would still like to discuss cancelling your agreement, please call our Customer Services team.


How often does my car need servicing?

All cars should be serviced as recommended by the manufacturer (e.g. Ford, Vauxhall). This varies from car to car and is generally dependent on mileage and/or time passed.You should have received documentation (e.g. vehicle manual, service book) when Toomey Southend handed over your new vehicle. Most people tend to store this in the glovebox of the car. If you have any queries related to servicing your Motability vehicle or the manufacturer's vehicle documentation, please contact Toomey Southend.


I'm getting another car, where should I hand my current car back?

You should hand your car back to the Motability dealer that is supplying your new car. This will be on the same day you collect your new car.


What options do I have at the end of my car lease agreement?

The options available at the end of your lease agreement are (click on an option below to find out more):